Frequently asked questions

Do you ship outside of the US?


At this time, retail orders are restricted to the US.




What if I would like to sell ZoeApothic products in my store, or add it to my product line?


ZoeApothic welcomes discussions with potential wholesalers and distributors. If you believe our product would make a great addition to your product line, please email us your details along with a brief explanation of your specific interest and we will get right back to you.




What if I have a specific fragrance request?


If you have a fragrance you believe would make a perfect candle or wax melt, and we don't carry it, please contact us with your suggestion.




What if I'm unhappy with my purchase?


At ZoeApothic, your satisfaction with our product is our number one priority. If you are unsatisfied with your purchase for any reason, please contact us for a refund or replacement.




May I cancel my order?


Change of heart? No problem! If you want to cancel an order just e-mail us at info@zoeapothic.com or call us at 971-294-1651. Please note that if it has been over 24 hours we might not be able to cancel the order. The sooner you let us know, the better!




Are there percautions before using Herbal Balms


If pregnant, nursing, suffering from any medical condition or taking medication, consult a health care practitioner before use. Avoid eyes and mucous membranes. Discontinue use if it irritates skin. For external use only. Keep out of reach of children. Do not use on open wounds or broken skin. Some essential oils are photosynthetic. Avoid direct sun light for an hour after use. Arnica* is contraindicated for pregnancy.
DO NOT use products with Arnica in it if you are pregnant or nursing without first consulting your healthcare practitioner. Although our Herbal Balms are made with natural ingredients, if you have skin sensitivities, always perform a skin patch test before using. All of the information and opinions that are provided on this website are for informational and educational purposes only. This information is not intended to replace medical advice given by a medical practitioner. Anyone considering alternative therapies should consult with their medical professional before using an alternative method of healing. We do not give nor is any opinion on our website medical advice.




What is Arnica?


Arnica comes from the perennial Arnica montana, a yellow-orangish flower that grows in the mountains of Europe and Siberia. It’s sometimes called the “mountain daisy,” because its color and petals look like the familiar flower. Balms, creams, and ointments that are made from the flower head through herabal infusion, may be used to address the following ailments: -muscle soreness and aches -bruising -joint pain and swelling -inflammation Do Not Use if: You are taking warfarin or other blood thinners: Arnica may increase their effects. You are having surgery: In the lab, arnica has been shown to prevent the formation of clots. You have open cuts, wounds, broken skin: Balms made with Arnica should not be applied to these areas. It should also be avoided on mucous membranes as it may irritate these areas. You are pregnant or nursing: Always consult physician first. You are allergic to sunflowers, marigolds, ragweed or other members of the Asteracea family. All of the information and opinions that are provided on this website are for informational and educational purposes only. This information is not intended to replace medical advice given by a medical practitioner. Anyone considering alternative therapies should consult with their medical professional before using an alternative method of healing. We do not give nor is any opinion on our website medical advice.




What is Calendula?


Calendula officinalis is native to southern Europe, but is widely cultivated and naturalized throughout North America, Europe and North Africa. It has been used medicinally for centuries to heal wounds, burns and rashes. Calendula is best known for it’s skin care properties. It can be used to soothe rashes, dry skin conditions to promote cell regeneration and speed wound healing. All of the information and opinions that are provided on this website are for informational and educational purposes only. This information is not intended to replace medical advice given by a medical practitioner. Anyone considering alternative therapies should consult with their medical professional before using an alternative method of healing. We do not give nor is any opinion on our website medical advice.




What is Sea Buckthorn Oil?


Sea buckthorn oil is extracted from the berries and seeds of the sea buckthorn plant, and both the berries and seeds are great for the skin. The Omega 7 in Sea Buckthorn provides key building blocks for skin. It may help combat wrinkles, dryness, loss of skin elasticity, and other symptoms of malnourished or aging skin. It may also help with: -Protecting against oxidative damage -Rejuvenating skin cell membranes -Enabling the skin’s ability to retain moisture -Repair sun-damaged skin -Protecting against sun damage, toxins and environmental stress* All of the information and opinions that are provided on this website are for informational and educational purposes only. This information is not intended to replace medical advice given by a medical practitioner. Anyone considering alternative therapies should consult with their medical professional before using an alternative method of healing. We do not give nor is any opinion on our website medical advice.




How do I care for my candle?


Here are a few things you can do to help extend the life of your candle.... The first time you burn your candle is the most important. Allow the wax to melt completely to the sides of the jar or tin before extinguishing – this helps to prevent “tunneling”. Burn candle for a minimum of 1 hour and no longer than 4 hours. Be sure to trim wick to ¼” … a quick trim between lightings is best. This helps control the size of the flame so as not to burn too fast. Please, do not leave your candles unattended and place away from draft, children, and pets and always place candles on a heat-resistant base and set on a level stable surface




What is Aromatherapy?


Aromatherapy, also referred to as Essential Oil therapy, is the method of using naturally extracted aromatic plant essence to balance, harmonize and enhance the health of the body, mind and spirit. Inhaling essential oils can help us attain a pleasurable emotional balance. A balanced emotional state in turn can have a therapeutic effect on our health and well-being. Aromatherapy is one of many effective self-care methods we can utilize to stop stress from taking root in the body. Avoid the following oils for at leaset an hour before exposure to sunlight or tanning beds: Angelica Root, Bergamot, Lime, Bitter Orange, Lemon, Grapefruit, Sweet Orange, and Tangerine. All of the information and opinions that are provided on this website are for informational and educational purposes only. This information is not intended to replace medical advice given by a medical practitioner. Anyone considering alternative therapies should consult with their medical professional before using an alternative method of healing. We do not give nor is any opinion on our website medical advice.




What is Capsicum?


Capsicums (Capsicum annum L.), also known as peppers, originates from South and Central America. Capsicum is gaining more more attention due to its naturally occuring health benefits. Capsicum achieves a pain-relieving effect by reversibly depleting sensory nerve endings of substance P ( Substance P is your body’s way of communicating to you when and where you are experiencing pain), and by reducing the density of epidermal nerve fibers, again in a reversible manner. Capsicum may help relieve stomach aches, prevent skin-aging, muscle spasms and muscle soreness, diabetic nerve pain, and people suffering from arthritis.

Because Capsicum oil comes from red peppers, you may feel a warming or slight burning sensation.

It’s extremely important to prevent getting capsicum into your eyes, mouth and open wounds because it will cause irritation. There have been no reported drug interactions.

All of the information and opinions that are provided on this website are for informational and educational purposes only. This information is not intended to replace medical advice given by a medical practitioner. Anyone considering alternative therapies should consult with their medical professional before using an alternative method of healing. We do not give nor is any opinion on our website medical advice.




How to use Scented Soy Wax melts


ZoeApothic scented soy wax melts come in an 8oz tin and there are six wax melts in each tin. ZoeApothic wax melts are scented pieces of wax without a wick that are melted to release the aroma. Place one or two wax melts in a warmer and the wax will gradually melt the wax and fill your home with fragrance. Wax melts are the perfect way to scent your home all throughout the year. When melted, wax melts do not evaporate in the way a candle does; only the scent dissipates. Once you can no longer smell the scent from the melts, you can toss out the used wax and try a new scent.




Wax Melt Safety


Make sure to keep out of reach of children and pets. Do not touch wax or warmer while in use, as both can cause injury. Allow warmer and wax to cool completely before handling. To prevent splatter, smoke, or flame, do not add water or fragrance oil to wax. Avoid contact with fabric and finished surfaces as this may cause damage.




Soap Questions?


Each bar of soap weighs approx. 4.5 oz

Our Handmade Soaps contain NO genetically modified oils (GMO).

We do not add Parabens, sodium lauryl sulfate (or similar), unnatural preservatives, or petroleum products to our soaps.

All soaps are vegan except the "Goat Milk Soaps."
Our natural soap bars are made primarily from the five following natural oils (which form the base for all of our soaps): Olive Oil Coconut Oil Palm Oil (sustainably sourced) Shea Butter

Organic Palm:

We exclusively use organic, sustainable for the reasons of deforestation in tropical regions (see below for further explanation). Palm and similar, are necessary to make a harder, stable bar of soap that is appealing to the majority of consumers.

The Palm Oil Controversy and Our Thoughts:
Over the past few years, the rise in bio-diesel and the need for edible non-hydrogenated oils has created a huge demand for palm oil. Palm oil is only harvested significantly in tropical rain forest regions and the potential for deforestation is the root of the problem. When we became aware of this issue several years ago, we switched to an organic palm oil which is a renewable and sustainable resource. Our organic palm oil is not as likely to contribute to the industry which ultimately demands more deforestation and our organic palm oil is farmed organically thus not polluting the land.





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